AI Lead Follow-Up System for UK Businesses
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Most leads go cold because the reply is too slow, not because the ad was bad. Our AI follow-up system replies to every new enquiry in seconds, asks a few simple questions and books people into your diary.
It is built for UK law firms, estate agents and travel agencies, where one good enquiry can be worth a lot, and a late reply can lose it.
Who it is for
The system is for UK law firms, estate agents and travel agencies that already get enquiries, or are about to start running ads. It works best when each enquiry matters, and when a quick, friendly reply can decide who gets the work.
The problem
Your team cannot answer every enquiry the second it arrives. People send enquiries at night, on Saturdays and Sundays, and while your team is on the phone. By the time someone replies, the person may have already spoken to another business. Our system closes that gap.
How it works
- 1. A new enquiry arrives from your ad, your website form or a missed call.
- 2. The system replies in seconds by WhatsApp, SMS or email.
- 3. It asks 2 or 3 simple questions to find out what the person needs and how urgent it is.
- 4. It books a call in your diary, and your team takes over.
Where it replies
- WhatsApp: the channel many people prefer.
- SMS: a short text that is easy to answer.
- Email: for longer details.
- Missed-call text back: if you miss a call, the person gets a text straight away.
What the messages can look like
You approve every message. Replace the words in square brackets with your own details. These are examples only.
- Law firm: Hi, thanks for contacting [Firm name]. We have your enquiry. What type of matter do you need help with, and how urgent is it?
- Estate agent: Hi, thanks for contacting [Agency name]. Are you looking to sell, let or buy? I can offer you a time for a valuation or a viewing.
- Travel agency: Hi, thanks for your enquiry with [Agency name]. Where would you like to go, when, and how many people are travelling?
Examples by industry
- Law firms and solicitors: asks the type of matter and how urgent it is, then offers a consultation time.
- Estate agents: asks if the person wants to sell, let or buy, then offers a valuation or viewing time.
- Travel agencies: asks where, when and how many people are travelling, then books a call to build the trip.
You stay in control
- You decide what the system says.
- Your team can take over any chat at any time.
- If a question is too sensitive or complex, the system hands the chat to a person.
- People can opt out at any time.
What poor follow-up looks like
- Long gaps between the enquiry and the first reply.
- The same generic message for every person.
- No clear next step, such as a time to call.
- No way for the person to say they do not want more messages.
We build the system to fix each of these.
Rules and consent
The messages follow UK GDPR and PECR consent rules. We help you set up clear consent on your forms and ads, so people know they will hear from you. Every message gives people an easy way to stop.
What it connects to
[Write only the tools you really connect to, for example your CRM, your calendar, WhatsApp and your website forms.]
What we need from you
Blogger SEO Implementation Guide | digitalmarketingsolutions-24.com Page 32- A short description of how you handle enquiries today.
- The questions you want the system to ask.
- Access to your calendar, so calls can be booked.
- One person who can approve the messages.
What you will see in your reports
- How many enquiries came in, and how fast each was answered.
- How many people answered the questions.
- How many calls were booked.
After launch
We read real conversations, see where people stop answering, and improve the messages. You see the results in your reports, and you approve any change before it goes live.
Questions about AI follow-up
Does it replace my team?
No. It sends the first reply, asks simple questions and books the call. Your team takes it from there.
Does it work with my current ads?
Yes. It can work with leads from Google Ads, Meta Ads and your website forms.
Is it allowed under UK rules?
Yes, when it is set up with proper consent. We follow UK GDPR and PECR, and we make it easy for people to opt out.
What if the person asks something the system cannot answer?
The system hands the chat to a person on your team.
Can it work out of hours?
Yes. It replies at any time of day, so enquiries that arrive at night are not left waiting.
How long does set up take?
It depends on your tools and your process. We confirm this on the strategy call.
How do we start?
Book a strategy call and we will show you how it would work for your business.